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Frequently asked questions

Frequently Asked Questions



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What are Wagering Requirements and what are my benefits?
  • Each bonus received will come with a pre-defined wagering requirement. This means that if you played a game with your bonus funds and won, your winnings would then go to your Bonus Balance until you have played through the required wagering requirement.
  • With our new system in place you will now receive bigger, better and more exciting Bonuses while keeping your bingo environment friendly and fun!
  • In addition we've made it super easy for you to keep track of all of your bonuses. For each Bonus received you will be able to see its wagering requirements and track your progress towards fulfilling it.
  • You're not missing out or losing out on anything because these wins came from a FREE Bonus!
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What happens if I have purchased my cards and I get disconnected from the game?
  • As soon as your cards are purchased, you are in the game regardless of your connection status.
  • The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
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Why can I not connect to the chat server?
  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
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Can I keep my card numbers from game to game?
  • Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
  • If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.
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How do I cash out and get paid?
  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below:

    Payment method Withdrawal process time Withdrawal completion time Total Payment posted from:
    Credit/Debit Cards 48 hours 5 days 4-7 days Cassava Ltd/ Virtual MaSerIRL (as applicable)
    MasterCard (UK only) 48 hours 2-3 days 3-5 days Cassava Ltd
    Cheque 48-72 hours UK Only - up to 6 days ROW - 10-15 days Europe 7 - 10 days UK - 5-8 days ROW - up to 21 days Europe up to 15 days Chexx Inc issued by Northern Bank
    Neteller 48 hours 2-3 days 4-5 days Cassava Ltd
    Wire Transfer 48 hours 4-7 days 7-10 days Cassava Ltd
    Paypal 48 hours 2-3 days 4-5 days Cassava Ltd

    Please find our withdrawal policy here .

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How will my transactions appear on my bank or credit card?
  • Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I know the bingo games are fair?
  • To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Dabber Bingo.
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I received a Free Spins voucher, how do I claim it?
  • Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.

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24hr SUPPORT
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300+ SLOTS GAMES

Play 300 of the best slots games available including all the classics like Starburst and Fluffy Favourites

Aloha! Cluster Pays
Aloha! Cluster Pays
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Theme Park
Theme Park
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Da Vinci Diamonds
Da Vinci Diamonds
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Oktoberfest
Oktoberfest
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Five Ninjas
Five Ninjas
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Secrets of Atlantis
Secrets of Atlantis
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Starburst
Starburst
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CATS
CATS
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Mega Fortune
Mega Fortune
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Pixies Of the Forest
Pixies Of the Forest
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Football: Champions Cup
Football: Champions Cup
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Emperor's Fortune
Emperor's Fortune
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PLAYING SAFE

We take pride in providing our community with an environment which is fun but most importantly safe and secure. Trust and transparency are the foundations that Dabber are built, we are dedicated to responsible gaming, so it is our our duty to help prevent compulsive usage and underage access of our gaming products. For more information on our Responsible Gaming policy click here.

HERE TO HELP

Our support team will endeavour to answer all queries within 4 hours.

So, who are we?

If you love bingo, Dabber Bingo is the place for you. No gimmicks, just all of the best bingo games under one roof - quite simply - it's bingo bliss! From daily free bingo to bumper weekly jackpots, Dabber Bingo is built by bingo players for bingo players. Our aim is to give our community fun, fair and flexible rewards. So, from free tickets to free spins you can pick from a range of daily promotions and if that isn't enough our exclusive fast-track VIP programme is sure to set tongues wagging! So what are you waiting for? Come and join in the fun at DabberBingo.com.

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Everyday is a Friday at Dabber, so grab your friends and have a great night out.. Or in! Available on your desktop, mobile & tablet! Join us today, and don't forget your WELCOME BONUS!

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